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Shipping & Returns Explain Shipping & Returns Explain

Here at Shore Scuba Gear, we are committed to nothing short of excellence regarding the support we provide to all our customers before, during and after your sale. You can contact us in many ways: On-line, by phone, or via fax. No matter which method you choose, you will find our Customer Service Support Staff to be concerned, knowledgeable and helpful. Remember, we are not satisfied until you are. Carefully read the information below regarding the proper handling of your new purchase. Following these guidelines will make your experience with Customer Service easier and more pleasant and will help expedite any transactions.

Receiving Your Order

When you receive your order, please follow these guidelines:

Upon receipt of your new merchandise, please inspect it carefully as to contents and condition. All claims for damaged or missing items MUST be reported to Shore Scuba Gear in the event your package arrives damaged, it is the responsibility of the customer to contact the carrier to inspect the package to assure full refund/replacement. All packaging MUST be retained until the problem has been resolved.

Carefully unpack and inspect all merchandise. Please DO NOT damage the manufacturers packaging. Do not throw away any of the packaging materials such as boxes, instructions, inserts, bags, etc.

Keep your Invoice with your important records.

Shore Scuba Gear will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. Our sole responsibility will only be the monetary value of the merchandise.

For additional Ordering and Shipping Information Click Here


Return Policy / Exchange Policy

Our policy is that you may return or exchange an item, excluding any shipping charge, within a period of fourteen (7) days from the time you receive the package. After 7 days and up to 15 days, items can only be returned for store credit only.

Prior to returning any item, YOU MUST call or email Customer Service for pre-approval and obtain an RMA number. All merchandise purchased from Shore Scuba Gear is sold in its original factory packaging with all contents as supplied to us by the manufacturer. Items can be returned only if in original packaging. Place the manufacturers box into a shipping box. Please do not put any stickers or labels on the original manufacturers packaging. Please ship the items back to us prepaid. For your protection, make sure to insure the package. Shore Scuba Gear cannot be responsible for lost or damaged packages.

NO RETURNS WILL BE ACCEPTED WITHOUT AN RMA NUMBER
No refunds or exchanges will be made after thirty (15) days.

If any of the above conditions are not met, Shore Scuba Gear reserves the right to either refuse the return or to charge a restocking fee for not less then 15%.

Exchanges will incur a re-shipping charge of not less than $8.50 depending on the weight of the package that is to be re-shipped.

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Warranties

Most items sold by Shore Scuba Gear are covered by Shore Scuba Gear warranty. Calls or emails for service or repairs should be made directly to Shore Scuba Gear

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Registered Users Order Tracking

To review your order information:

1. After you have registered, logged in, and placed your order, you will be able to track your order by accessing your account. Simply click on the "my account" link located at the top of the right navigation bar and proceed to the Order Status/Tracking section.

2. The Order Status page will display your order number, the date your item(s) were ordered, whether your item(s) were shipped, which carrier shipped your order, and your order tracking number. By clicking on your tracking number you will see your tracking information provided by the carrier you selected.

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Shipping Information:

Standard Delivery
Your in-stock Shore Scuba Gear will be shipped within three days of the receipt of your
order. We use a variety of carriers depending on locatation of the order.

If you require a specific carrier or expedited shipping please contact service@scuba-tw.com

If an item is temporarily out of stock, well let you know the expected
delivery date. Our carriers require a street address. Standard shipping charges for per address, depending on the weight of the package.


How to Contact Customer Service

Online: service@scuba-tw.com
By Phone:+886-2-8646-3639

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